Terms of Service

Telo Cloud is provided by CodeNet Sp. z o.o., a limited liability company established in Poland (“we”, “us”).

These terms cover the website at telo.cloud, the console at console.telo.cloud and the Telo account at accounts.telo.run (together, the “service”).

The customer is the organization in whose name the service is used (“you”). If you accept these terms for an organization, you confirm that you have the authority to bind it. By using the service you accept these terms.

Telo Cloud is a preview under active development. Features may change, be limited or be removed, and we make no promise of compatibility as the service changes. Where practicable, we announce the removal of a material feature in advance.

You sign in with a link sent to your e-mail address. An account is for one person, who must be at least 18 years old. You keep your mailbox secure and answer for the activity under your account.

An organization’s owners and administrators control its members and their roles, and answer for the people they invite.

The service is offered for business and professional use. Nothing in these terms limits the rights that mandatory consumer law gives a consumer.

The module references, configuration, secrets, cluster credentials and deployment data you put into the service remain yours. You give us only the licence we need to host, process and transmit them in order to run the service on your instructions. You answer for their lawfulness.

Secrets and cluster credentials are encrypted at rest and are never shown back.

Your apps are deployed to clusters you own or control. You answer for the cluster — its security, capacity, cost and backups — and for the scope of the credential you give us; we recommend a credential scoped to a namespace.

We act in your cluster only to carry out the actions requested through the service: installing, upgrading, rolling back, observing and removing releases.

Apps that are already running keep running when Telo Cloud is unavailable, but they cannot be changed through it until it is available again.

You must not:

• use the service unlawfully;
• probe or bypass its security or the isolation between tenants;
• access data that belongs to others;
• overload the service or circumvent its rate limits;
• resell the service as your own;
• use a false identity.

We may investigate suspected breaches and suspend the accounts involved.

The Telo runtime and its modules are licensed separately, under the Sustainable Use License. These terms neither grant nor restrict rights under that licence. The service, the website and the brand remain ours. If you give us feedback, we may use it freely.

During the preview the service is free of charge: billing is not active and plan limits are not enforced.

The plans published at https://telo.cloud/#pricing are the ones that apply when billing launches. You are not charged unless you choose a paid plan and give us payment details.

We give the owners of each organization at least 30 days’ notice by e-mail before billing or plan limits take effect. Before the first charge, these terms are updated with payment terms.

Prices exclude taxes. Usage charges apply only to compute on Telo-managed clusters, which are not yet available, and never to apps on your own clusters.

The Enterprise plan is provided under a separate written agreement, which prevails over these terms.

During the preview there is no service level agreement, no uptime commitment and no committed response time. Maintenance and interruptions may occur. Support is given by e-mail on a best-effort basis.

For account and organization data we are the controller; the Privacy Policy describes how we process it.

Where your content contains personal data of other people, you are the controller of that data and we process it for you. Ask us for a data processing agreement before you put such data into the service.

You may stop using the service at any time and delete your account and your organization yourself. A deleted organization is kept for 30 days, during which it can be restored on request, and is then permanently deleted.

We may suspend or terminate your access for a material breach of these terms, a security risk or a legal requirement, with notice where practicable. We may end the preview or the service with at least 30 days’ notice.

Afterwards your access ends and your data is deleted as the Privacy Policy states. Removing workloads from your clusters is your responsibility.

To the extent the law permits, the service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted operation.

We are not liable for indirect or consequential loss, for lost profit, revenue or data, or for your infrastructure and the apps you run on it.

Our aggregate liability is limited to the greater of the fees you paid in the 12 months before the event giving rise to the claim and USD 100.

Nothing in these terms excludes liability for wilful misconduct or any liability that the law does not allow to be excluded.

We notify material changes to these terms by e-mail to the owners of each organization, or in the console, at least 30 days before they take effect, or sooner where the law requires it. Continuing to use the service after a change takes effect is acceptance of it; if you do not accept a change, stop using the service and delete your account.

These terms are governed by Polish law. Disputes are decided by the courts with jurisdiction over the registered seat of CodeNet Sp. z o.o.. Mandatory consumer protections, and a consumer’s right to bring a dispute before the courts of their home country, are unaffected.

Questions about these terms: [email protected].